How can we help you?
What is the cut off for Next Day Delivery?
Orders must be placed before 4:30pm (GMT) on a working day to be eligible for Next Day delivery when selected at Checkout. Orders placed after 4:30pm (GMT) on a working day, on a weekend day or a bank holiday will be processed the next working day, and due for delivery the next day.
How will I know my goods have been dispatched?
You will receive an email once your order has shipped containing a tracking link so that you can follow your order whilst in transit with our selected couriers.
EU Orders: Brexit
Brexit has affected the way in which we can ship goods to the EU.
To simplify your shopping process and prevent any hidden fees at checkout or when your order arrives in your country, we guarantee that any extra taxes and duties caused by Brexit are included in the price of our products. You make one payment on our website and we will ship your goods as normal.
If you would like to find out more information before placing an order please contact our Customer Services Team at firstname.lastname@example.org
What is your Returns Policy?
To be eligible for a Refund...
Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund.
To be eligible for an Exchange or Gift Voucher...
Returns must arrive to us within 28 days of date of delivery tracking confirmation for a refund.
Returned items must be sent by the customer at their cost to:
Blakely Clothing Co Limited, Blakely HQ, Marriotts Way, Melton Constable, NR24 2BT
The goods are your responsibility until they reach our warehouse, so make sure that they packaged securely to avoid damage during transit. We recommend sending items via a tracked postal service and obtaining proof of posting or tracking information.
Products must be returned unworn in original packaging, with all tags and labels still attached and complete. All goods will be inspected on return.
When making a return please make sure that you include the original invoice, highlighting whether you would like a refund or an exchange next to each returned item.
Underwear items cannot be returned due to hygiene reasons.
We will refund any items returned satisfactorily in line with our Returns Policy within a strict 14 days from delivery tracking confirmation date.
Please highlight on the original invoice that you would like a Refund and for which returned items.
We will refund the price paid for your item and this process can take between 1-2 weeks from the date we receive your returned goods.
We only offer refunds onto the original payment method used to make the order.
You will receive an email notification once your Refund has been processed.
If you return an order placed on a gift voucher, the refund will be applied to the gift voucher or a new gift voucher issued.
Please email us at email@example.com should you require any assistance during this process.
We will exchange any items returned satisfactorily in line with our Returns Policy within a strict 28 days from delivery tracking confirmation date.
When making a request for an exchange please make sure that you include the original invoice, highlighting which items you would like to exchange and for what size or product.
We aim to process exchanges as soon as possible but please allow 1 week to receive your new items.
I have not received my order and the tracking says delivered.
Please check in all of your safe places and with your surrounding neighbours. If you still cannot locate the parcel, please email our team at firstname.lastname@example.org and we will happily look into this further for you.
I have received the incorrect item, what do I need to do?
Please send an email to email@example.com with a photo of the incorrect item and your paper invoice.
From this we will investigate the error and ensure you receive your correct items as quickly as possible.
I have not received an order confirmation, did my order go through?
Sometimes the order confirmation emails will go into your junk/spam box, please check this first.
This could also be that the email address on your order is incorrect. Please send us an email with the full name on your order and delivery address so we can check this for you, we can then resend an order confirmation.
I have ordered the incorrect item or size, how can I change this?
Unfortunately due to the speed of our Warehouse team, we cannot guarantee that we can make changes to orders before shipment especially in peak times. However, if you do want to make a change, please email firstname.lastname@example.org and our team will be able to advise if they can make the change for you.
My order is faulty, how I can I get a replacement item?
We are sorry to hear that you have received a faulty item. Please email us at email@example.com with the following information:
Your order number
Photo that shows the fault
Full photo of the product
We will then be in contact to resolve the issue.
An item is missing from my package! What should I do?
All of our orders are checked by several members of our Warehouse team prior to being dispatched to make sure that nothing is missed. We also weigh our parcels prior to dispatching them. Due to this, resolving this should not be a problem. Please send over a photo of all packaging and your order number to firstname.lastname@example.org our team will be able to look into this for you.
Why won’t my payment go through?
Sorry to hear you’re having trouble! Please double check all details are correct, as well as checking if your billing address matches your card details. Please also make sure there are enough funds in the account. If this continues to still not work, please try again using a different web browser and deleting all cookies. Alternatively we would advise linking your card to PayPal and check out via PayPal.
How do I purchase a Gift Card?
Visit our gift voucher product page which can be found in a menus or via the search bar, add the desired value and checkout.
When is an item coming back in stock?
For items that are likely to be restocked soon, there is a "Email me when back in stock" button on the product page which allows an email update when product is restocked. All restocks are advertised via our socials also. If you are still unsure, please email email@example.com for an estimate date.
What size is best for me?
Please check the size guide on each product page. We advise following this for the most accurate size. If you prefer a very slim fit, please order a size down.
I’ve forgotten my password, how can I log in?
Go to Account page on Blakely Clothing website and under Log In box there is a link "Forgot your password?". Clicking this link will generate an email to reset your password, this will be sent to your registered email address.
How can I unsubscribe from your emails?
We’re sad to hear you want to leave! Don’t forget, we send stock updates, new items and discount codes through this email subscription. If you do wish to unsubscribe from our emails, you can do so by clicking “unsubscribe” at the bottom of any newsletters we have sent you.
Why cannot I call Blakely to discuss my order?
We are purely an online brand and do not have phone lines available to reach us on. However our team are available on the help email and the website live chat from 9am-5pm weekdays (excluding bank holidays).
How do I delete my Blakely account?
If you want to delete your account, please email firstname.lastname@example.org and the team will do this for you.