My Blakely T&Cs
1) General a)My Blakely is promoted by Blakely Clothing Co (company number 07973401) whose registered office is at Marriott Way, Melton Constable, NR242BT ("we", "us", "our" or "Blakely"). b) Before joining or participating with the My Blakely please read the following terms carefully. To join: i) Existing blakelyclothing.com account customers will be auto enrolled as members of My Blakely; ii) New blakelyclothing.com account customers will be auto enrolled as members of My Blakely when they sign up to a Blakely Clothing account, provided in each case that they meet the membership criteria (see Who can be a member of the Club?). When you become a member of Club, you agree to be bound by the following terms so please read them carefully. If you do not agree to these terms and conditions, or wish to delete your blakelyclothing.com account, please email help@blakelyclothing.com c) The terms may change from time to time. We will let you know when we make any changes to My Blakely by email and through signage on our website, however please also ensure you check these terms regularly for updates. 2) What is My Blakely? My Blakely is a loyalty programme where we reward our members when they carry out certain actions and activities. It's free to become a Club member and you can redeem rewards you earn as part ofMy Blakely online at blakelyclothing.com.
3) Who can be a member of My Blakely? a) To be a member of My Blakely you must: b) You can create an blakelyclothing.com account (an "Account") by: i) visiting the following link and clicking "SIGN UP"; and ii) completing the form with your first name, surname, valid email address and password and clicking "CREATE AN ACCOUNT". 4) How does Club enrolment work? a) You will be auto enrolled as a new Club member as soon as you create an Account with us. My Blakely, be auto enrolled as a Club member. d) You may only have one Account per person. If you find you have more than one Account please contact help@blakelyclothing.com and we will help to rectify this for you. 5) How does My Blakely work and how do I earn points? a) My Blakely works in two ways: b) Club members can visit the rewards page in their Account to check their Reward Points total, their tier status and access other benefits. 6) Reward Points a) You can receive Reward Points by doing the following:
b) You must be logged into your Account on blakelyclothing.com to receive Reward Points when you make a purchase online. If you are not logged into to your Account you will not receive Reward Points. c) Reward Points will usually be awarded within 1 day of completing the action set out above. If you have not received your Reward Points after 2 working days of completing the action set out above please contact us. d) Reward Points will automatically expire and be cleared from your Account after 12 months of inactivity. In this context, inactivity refers to customers who have not earned or redeemed any Reward Points within 12 months. 7) What Rewards can I exchange Reward Points for? a) Rewards will vary from time to time and may include Blakely Clothing vouchers that give you a certain amount off your order, when you spend the minimum order threshold. You can find a list of the latest rewards here (the "Rewards", each a "Reward"). b) Once you have earned sufficient Reward Points to redeem a Reward, you can choose your monetary reward value by clicking ‘redeem’ at the bottom of the Reward page in your Account to unlock a discount code which you can use on your next order. We may also notify you by email that you have sufficient Reward Points to redeem a Reward. c) Your Rewards can be viewed in the history tab on the rewards page in your Account. You can also view all previous Rewards in the rewards history tab on the rewards page. d) Once you receive your Reward if it has a discount or voucher code you can add it to your order when checking out at blakelyclothing.com. e) Rewards: i) are one time use only (unless stated otherwise) 8) Tiers a) When you accrue Reward Points, it helps you to escalate through the three membership tiers (each a "Tier") in order to receive additional Club benefits. The Tiers work as follows:
b) Upon joining myBlakely, all Members will be placed in Tier Bronze and automatically receive 10 Reward Points. c)myBlakely runs for an initial 12 month period from the date a member joins (the "Initial Period") and for rolling periods of 12 months thereafter unless you upgrade to a new Tier (see below). d) If, upon expiry of the Initial Period or any 12 month anniversary of the same, you achieve (in the immediate 12 months preceding any such period) less than 150 Reward Points, you will remain in Tier 1 and your Reward Points will reset to 0 for the purposes of the Tier level ready to accrue new Reward Points. e) If, during the Initial Period or any 12 month anniversary of the same, you are in Tier 1 and achieve: (each an "Upgrade"). f) Following Upgrade, you will remain in the applicable Tier for 12 months from the date you entered that Tier. g) Upon the 12 month anniversary of the Upgrade, if you are in Tier 2 and achieve (in the immediate 12 months preceding the Upgrade): h) Upon the 12 month anniversary of the Upgrade, if you are in Tier 3 and achieve (in the immediate 12 months preceding the Upgrade): i) Upon the 12 month anniversary of the Upgrade, if you are in Tier 4 and achieve (in the immediate 12 months preceding the Upgrade): j) Upon the 12 month anniversary of the Upgrade, if you are in Tier 5 and achieve (in the immediate 12 months preceding the Upgrade): k) We reserve the right to add or remove a Club member from any Tier, and/or terminate their Account, if in our sole discretion we decided that the member's activity and/or the Reward Points earned to achieve a tier status was fraudulent or an abuse of these terms. l) Escalation to the next Tier may take up to 48 hours to be reflected in the rewards page in your Account. If you believe that Reward Points have not been properly applied to your Account, please contact Customer Service at help@blakelyclothing.com. In your email please specify your name and email address associated withMy Blakely, the date ofMy Blakely activity, and the issue(s) encountered. m) You can check your Reward Points progress using the rewards page in your Account. You can also learn more about upcoming Club actions and rewards by looking out for emails from us (provided you have opted in to receive emails). n) Reward Points which are credited to you may be decreased or reversed, as applicable, if part or all of the applicable purchases which accrued Rewards Points are returned to us, refunded, or cancelled, which may downgrade any tier status that you have achieved. 9) Making changes to myBlakely a) We reserve the right (in our sole but reasonable discretion) to make changes to Tier benefits, how you earn Reward Points, how you redeem Rewards, how we reward your purchases from time to time by giving notice to you, only where it becomes necessary to do so due to unforeseen circumstances. We may place limits on the number of purchases or activities that are eligible formyBlakely, the number or type of Rewards or benefits you may receive or earn. b) Any changes we make will be notified to you through email, updates to the rewards page, and an update to these terms. If you do not agree to any proposed changes made tomyBlakely, you may close your Account by contacting help@blakelyclothing.com. c) We can always make changes tomyBlakely or these terms: 10) Responsibility for loss or damage a) We're responsible for losses you suffer caused by us when you participate in myBlakely unless the loss is: b) We are not responsible for any Reward which is lost or redeemed due to fraudulent activity by you or any third party or for actions which are deemed abusive offensive, untrue, libellous or illegal or fraudulent or due to not following these terms, or if the credit of Reward Points is obtained through other activity that violates these terms. c) We may remove you from myBlakely at any time in our sole but reasonable discretion if you: d) If you are removed frommyBlakely your Rewards Points and Rewards will automatically expire and you will no longer receive any Tier benefits. 11) Events outside of our control If we cannot providemyBlakely as it is impacted by an event outside our control we contact you as soon as possible to let you know. 12) Closing your Account or opting out of myBlakely Being a member ofmyBlakely is inherent to your Account registration. Therefore, if you wish to close your Account and/or opt-out of Club communications, please contact our data protection team at help@blakelyclothing.com who will be happy to assist. 13) Governing law These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, or Scotland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in. 14) Privacy and data protection How we use any personal data you give us is set out in our privacy policy. 15) More information, contact details and complaints a) For more information aboutmyBlakely please take a look at our Frequently Asked Questions or contact Customer Service at help@blakelyclothing.com who will be happy to assist. b) Our Customer Services team at help@blakelyclothing.com will do their best to resolve any problems you have with us or our products as per our internal complaints handling procedures. |